Quality, Reliability, and Performance - Delivered
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Customer Services

Artizono provides excellent customer services for our clients, including design services, consulting services, equipment qualification, after-sale services etc.

Training Services

Artizono provides training services for our customers to ensure that the machines buy from us always keep the optimum operation condition and a long service life.

Technical Support

Artizono has a team of experienced engineers to provide free technical services whenever is needed.

Maintenance Services

Artizono offers excellent after-sales services which are customized according to the specific needs of our customers.

At Artizono, we place great emphasis on after-sales service, making it a crucial aspect of our daily operations. We understand that one size does not fit all and are committed to finding the best solution for each customer.

Our customer service team consists of highly skilled service engineers with extensive experience in machinery installation and ongoing training. Their primary objective is to deliver exceptional service and support, ensuring your fabrication operation remains productive and profitable.

Installation and Commissioning

We provide both Chinese and English manuals, as well as video tutorials, for your convenience. For technical issues, you can communicate with our local agent or email us directly. Our detailed video guidance ensures that customer concerns are addressed promptly and effectively.

Customers are welcome to visit our factory for in-person training, where we offer a variety of equipment and personnel for a more systematic and comprehensive learning experience. We typically recommend a training period of 3 to 7 days.

Our engineers can also provide on-site installation and training services. For this option, customers are responsible for providing visas, airfare, and local accommodations, as well as the engineers' wages during the warranty period. The training usually lasts between 7 and 15 days, with the possibility of extension upon further discussion.

All of our can seamers are pre-installed before delivery to ensure immediate usability upon arrival.

Online installation guides are available for other machines. If on-site installation is necessary, our engineer will assist with installation and testing to confirm that the equipment functions properly and safely.

Additionally, our engineer provides on-site training covering machine care and maintenance to ensure stable performance and minimize breakdowns.

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