Frequently Asked Questions

We’ve listed some of the issues you may be concerned about and have provided our responses to them. However, there are definitely some questions that are not on this list, you can contact our team and we will surely give you the most professional answers.
  • What’s your delivery time?

    Generally 30 days. However, the delivery time will be a little longer during the boom season.

  • What is the payment term?

    • T/T (30%T/T in advance, delivery against balance)

    • L/C (30%T/T in advance, 70% balance paid by irrevocable L/C at sight before delivery).

  • How do you guarantee the quality?

    We always arrange final operation testing of your ordered equipment before shipment. The test running of the machine will be last for a few days, and then use the customer’s metal materials to test its performance. The shipments will be arranged only after we confirmed everything works well with the machine.

  • What is your warranty time?

    We provide all of our machines for a 3-year warranty. Flexibly extended warranties can be offered as agreed.

  • What's the difference between LCL and FCL?

    FCL = Full Container Load

    Full Container Load (FCL) is a container shipping option where a container is exclusively used for a single shipment and the container is not shared with other cargo shipments, and the costs are borne by one party.

    LCL = Less than Container Load

    Less than Container Load (LCL) is another shipping term when various cargo shipments share the same container as well as the container shipping costs.

  • Could you provide us the list of vulnerable part?

    Definitely. We will provide you the list of vulnerable part list anytime you want.

  • What is your packing method?

    For the big tonnage machines, we will fix the machines in the container by steel wire. Only in this way the machine will not move in the container and prevent it crash the inner wall of the container. Besides, it will be covered by the plastic film to keep away from moisture.

    For those small size machines and ship in LCL term, they will be packed by the wooden box. The finish of the machine will be protected well.

  • How to conduct inspection of our ordered machines?

    We will take you to our factory to conduct the inspection in front of your eye. And we will also do the test running for you. Only after you confirmed everything goes well we will arrange shipment.

  • What's the difference between FOB and CIF?

    CIF – COST INSURANCE AND FREIGHT (named port of destination):

    The seller must pay the costs and freight including insurance to bring the goods to the port of destination. However, the risk is transferred to the buyer once the goods are loaded onto the ship.

    FOB – FREE ON BOARD (named port of shipment):

    The seller must load the goods on board the ship nominated by the buyer, with cost and risk being divided at the ship’s rail. The seller must clear the goods for export. Maritime transport only but NOT for multimodal sea transport in containers.

    The major difference between CIF and FOB is the transportation costs and insurance during it.

  • How to transport the machine?

    Generally, we use sea transportation. You can use either your shipping agent or our shipping agent. LCL/FCL, 20″, 40″ or HQ container are chosen based on your ordered machine size and weight.

    Besides, the rail transportation method will be used if sea transportation is not able to reach your destination.

  • Could you provide us your customer list in our country?

    If we get our customer’s permission, we will send it to you. Otherwise, we need to protect their privacy.

  • How can we be your agent in our country?

    We will conduct a company audit of your business first, if we find you’re qualified to be our agent there, we will sign a contract with you to make it formal.

  • How can we visit your factory?

    We will pick you up at the airport or high-speed train station, and then take you to our factory and show you around.

  • What is your quoted price valid time?

    Generally, the price we quoted to you only valid for 10 days cause the currency exchange rate fluctuates too much in current times. You need to ask our sales to provide you an updated price if we didn’t reach the final contract signing stage during the valid time.

  • Can the color of the machine be customized?

    Yes, the color can be painted as per your requirement.

  • Do you provide training and installation?

    We can provide you the training either in our factory or in your workshop. For those heavy duty machines which need to be installed in your workshop, we will arrange our engineers there to help you install the machines to make sure the machine running well. The only condition is the lodging and boarding for our arranged personnel should be provided by you.

  • Will you provide us the drawing of electrics, hydraulics, and operation manual?

    Yes, we will deliver the machine together with the drawings and manuals. And we can also send to you by email.

  • Can the electric voltage of the machine be made according to the voltage specified by our state?

    Sure, it will always be determined according to the voltage specified by your state.

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Our sales engineer will answer any of your questions and provide you a quick quote as soon as possible.

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